How long will it take for my item to be shipped?
Most of our items are custom made especially for you upon ordering. Your item should have a “creation time” in the item description. Please keep in mind that this time frame does not include shipping and is the time it takes our designer to create your item. All creation times are estimates so when ordering your item, please always leave a few extra days for your item to arrive. Non-custom items normally ship out within one week unless otherwise stated in the item description.
I need my item sooner than the specified time frame! Can I get it faster?
Many of our items offer a rush option. If the item you want to order doesn’t have a rush option or you need it even faster, please contact us to see if your item can be delivered by the date you need it. Additional shipping and rush fees may apply. We will do everything we can to make sure you have your item on time! Please keep in mind that if you order later in the day or on a weekend, the rush time frame will begin the next business day.
Do you offer international shipping?
At this time we do not offer international shipping on our website. However, some of our items can be shipped internationally. If you are outside the United States and would like to place an order, please contact us.
How can I check my order status?
Order tracking is not available on our website at this time. If you have ordered a non-custom item, it will normally ship within one week or the time indicated in the item description. If you have ordered a custom item, please refer to the item’s description for the creation time frame. You will receive an email when your item ships, and until then it is in the creation process. Please note that on very rare occasions your item may ship and an email will not be sent. Our designers are intensely focused on getting orders out and creating happy customers, and sometimes forget to send an email. We are working on getting this process streamlined. If you think your item should have shipped already and you didn’t receive an email, contact us and we’ll be happy to assist you.
How do I inquire about a custom order?
Please contact us and tell us exactly what you’re looking for! We’ll email you back quickly with an answer about creating your special outfit. Please include details such as size, colors, type of materials, measurements for your little girl, and the date you need your order by. Please read our policy on custom items.
I really like an item, but I want a different size or color. Can you do that?
The sky is the limit! If you don’t see the size, color or style you want, please let us know what you are looking for – our designers are the best and can create anything you can dream up!
How do I make sure the item I’m ordering is exactly like the picture?
Due to seasonal changes in flowers and accessories and alterations to fit the exact size you ordered, items may differ slightly from the picture and we cannot guarantee items will be identical to those pictured. Anything labeled as “matching” will match. The differences will be very slight and will not alter the overall design. If you have any questions about these things please ask before ordering as we do not accept returns on custom items.
How do I know if I am ordering a custom item?
If you are unsure whether your item is custom or not, please refer to the item page and check the description. If the description indicates that the item is “custom made especially for you upon ordering”, it is a custom item.
How do I return or exchange an item?
We offer returns and exchanges on non-custom items. You must contact us within 7 days of receipt, and you will be issued an RMA number. All return shipping is the responsibility of the customer. Insurance is not required but highly recommended as we are not responsible for lost packages. Upon receipt and inspection, your return or exchange will be granted. Custom items may not be returned.
Can I place my order over the phone?
In order to keep our costs down, we do not offer phone orders at this time. Please be assured that our checkout system is secure and all payment information is encrypted for your protection.
How do I contact you?
Please contact us here or simply email us at CustomerService@TrixiLouCouture.com. We respond very quickly to inquiries! If you are inquiring about a specific item, please be sure to include the item’s name or a link so we know exactly which item you are referring to.
Can I cancel my order?
Custom orders may not be cancelled. Non-custom items may be cancelled if you contact us before the item is shipped.
How can I be sure the item I want is in stock?
If an item is sold out, it will be marked as such and you will not be able to place it in your shopping cart. However, sometimes an item will be marked in stock but not be available in certain sizes. If you order a size that is sold out, you will be notified before your order is processed and you may choose a different size or color, or cancel your order.
How can I be sure the item will fit my child?
For items that are custom made upon ordering, please feel free to send along any measurements that will help the item fit your child best! We will pass these measurements on to our designers so your item fits perfectly. If you are unsure that a standard size will fit, please include custom measurements with your order so we can be sure it will fit your child. Please note that custom items may not be returned if they do not fit. For non-custom items, many times a size chart of measurements can be provided prior to ordering.
Why wasn’t my entire order shipped together?
Depending on the items you choose, your order may arrive in separate shipments. Many of our items are custom and ship directly from our talented designers. If you choose items from more than one designer or choose a mix of custom and non-custom items, your order will arrive in separate shipments.
Do you offer gift wrapping?
We do not offer gift wrapping as a standard option. If you need an item gift wrapped, please contact us and we will do our best to make sure the item is gift wrapped for you. If an item is being shipped to a different person and address than the billing address, we automatically do not include pricing info on the invoice.
How can I tell if the colors on two different items match/are the same shade?
Many times customers want a hair piece that matches their tutu or pettiskirt exactly. The best way to get a matching item is to click on the “See More From This Designer” button that is listed on every item. This will show you items from the same designer that are more likely to match. If you don’t see the item you want or if that particular designer does not offer accessories, please contact us and we will be more than happy to help you find a matching item or create one especially for you!
I’m trying to place an order but I keep getting declined. Why?
Make sure the billing address matches the address you have on file with your bank exactly. The most common reason for failed orders is a mismatched billing address. If you are still having trouble, contact us and we will help you out with ordering.
How do I get the wrinkles out of my tutu or pettiskirt?
It is very common for your tutu or pettiskirt to obtain wrinkles during shipping. But getting rid of them is very easy! Simply hang the tutu or pettiskirt in the bathroom while you shower and the steam will take care of this for you. Silk and satin pettiskirts may be ironed, but do not iron ruffles.
How do I clean my tutu or pettiskirt?
You can spot clean tutus and pettiskirts with warm water.
What if my question isn’t answered here?
Contact us and we will be happy to assist you!

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